Ohio Valley Surgical Hospital receives 2024 Press Ganey Human Experience Guardian of Excellence Award®

Ohio Valley Surgical Hospital is recognized as a leader in the healthcare industry.

February 11, 2025 (Springfield, Ohio) – Ohio Valley Surgical Hospital (OVSH) is pleased to announce it has been named a 2024 Human Experience (HX) Guardian of Excellence Award^® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award^®, Ohio Valley is in the top 5% of healthcare providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. “OVSH is redefining what it means to provide compassionate care,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “Their empathetic approach to patients and their unwavering support for staff fosters genuine human connections and a positive, nurturing environment. We're privileged to be a part of their journey and witness their remarkable achievements."

This award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “It is an honor to be recognized by our patients who have rated us among the best in the nation,” said Interim CEO of Ohio Valley, Mendy Williams. “This award recognizes the outstanding care and dedication of our staff to making sure that each of our patients receive the best experience and care possible.”

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About: Ohio Valley Surgical Hospital, a physician-owned hospital, was established in 2009 and is located in downtown Springfield, OH. Through high-quality patient care and award-winning healthcare experience, OVSH offers in-patient and out-patient surgical procedures, as well as additional services including: imaging, 3D mammography, physical therapy, occupational hand therapy, robotic-assisted surgery, colonoscopy screening, comprehensive orthopedic and spine programming, primary care and other specialty services. Areas of distinction include: Joint Replacement Center of Excellence, Kidney Stone Center of Excellence, Center of Excellence in Continence Care for Women, ACR accredited Prostate MRI Center of Excellence and ACR Designated Comprehensive Breast Imaging Center of Excellence. OVSH has also partnered with Columbus-based OhioHealth as part of an ongoing commitment to expand access to care and keep care local in Clark County.

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About: Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.