Ohio Valley Surgical Hospital receives 2023 Press Ganey Human Experience Guardian of Excellence Award®

Ohio Valley Surgical Hospital is recognized as a leader in within the healthcare industry.

January 8, 2024 (Springfield, Ohio) – Ohio Valley Surgical Hospital is pleased to announce it has been named a 2023 Human Experience (HX) Guardian of Excellence Award^® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award^®, Ohio Valley is in the top 5% of healthcare providers in delivering patient experience in the last year. Through rigorous attention to detail, continuous in-depth training and a deep dedication to our patients and community, OVSH strives to bring the best care possible to Springfield and the surrounding areas. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

"In prioritizing the well-being of both their patients and dedicated staff on a daily basis, OVSH exemplifies dedication to their workforce and the communities they impact," said Patrick T. Ryan, CEO and chairman at Press Ganey. "We applaud Ohio Valley Surgical Hospital’s compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It's a privilege for us to collaborate with them as we applaud their remarkable accomplishments."

According to Ron Connovich, CEO of Ohio Valley Surgical Hospital, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “We are proud to be recognized by our patients and Press Ganey who have rated us among the best in the nation. This award is an honor and a wonderful testament to the Ohio Valley team and their dedication to quality and compassionate care our patients can trust.”

Ohio Valley Surgical Hospital was established in 2009 and provides an award-winning care experience for elective surgical procedures and medical care. Located in the heart of downtown Springfield, OV offers in-patient and out-patient surgical procedures, as well as affiliated services including imaging, 3D mammography, physical and hand therapy, colonoscopy screening, and comprehensive orthopedic programming. Areas of distinction include being a Breast Center of Excellence and a Joint Replacement Center of Excellence. Ohio Valley provides exceptional care to patients, in an environment of personalized service. OV has partnered with Dayton-based Premier Health and Columbus-based OhioHealth as part of an ongoing commitment to expand access to care and keep care local in Clark County.

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.